Capturing feedback in bpm'online studio free
We are all aware that studio free is a new product. My suggestion is to make it easier for your users to submit feedback about things that are not working well, enhancements requests, etc. At least at the start so that you can get fast momentum.
Maybe an easy to use button and form at the top right of the screen could hit the spot.
Otherwise, users need to create a community account, log in and then post something into the community to get some help or submit feedback.