Actual Response & Resolution Time | Exclude Non-Working Hours
Currently in the case section, actual response time gets filled in automatically when the case moves to in progress. Similarly, actual resolution time gets filled in automatically when the stage is resolved. They INCLUDE weekends and holidays right now, so if a case gets created on a Saturday, it looks like the actual response time was two days since our office is closed until Monday.
Is there a way to exclude non working hours and have those fields only calculate based on business hours?