Question

Adding Case Number to Email Process Element

I'm trying to have an email process element say the case number in the body. My challenge is I want the PortalMessage object to trigger start the process. If I read all columns of the Portal Message record, Case number is not one of them. 

Is there a way to add a column for case number to the Portal Message object? How do you connect it?

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2 comments

Dear Mitch, 

The column connecting Portal Message to case already exists. The column is called Object Instance. You can read a case out of the portal message like that (http://prntscr.com/ocum1y)

Best regards,
Dennis 

Dennis Hudson,

That worked perfect. Thanks!

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