Question

Button to create new client

The button to create new client from the consultation panel doesn't work. If the client's search has failed, this button doesn’t work, when you click on it, nothing happens. We didn’t change any processes related to the buttons. Maybe any related process is somehow disabled?

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Dear Foeil,

You can check business-process "Identify contact via incoming call"m perhaps it was changed some time ago. Also, you can check console (F12) if any errors occur.

If the source of the issue you have described wasn't spotted feel free to send an email to support@bpmonline.com attaching the screenshots of the console and video recorded showing the process of incoming call and the situation with the button.

With best regards,

Oliver

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