Question

email sending

case process fails to fill notification e-mail From field. The incomplete e-mail appears in the tasks (next steps) section of the case.

Like

4 comments

Dear Ricardo,

Can you please provide more details on this topic? How does the process look like, what should it do? Does the system user who run this process have access to the mailbox which is used in "From" field? Please send screenshots of all elements of this process and of the process in general.

Best regards,

Oscar

When I open a case in contact center the notification e-mails are put in the drafts folder, with the "from" field empty. For some reason the e-mails are not sent automatically. 

That is exactly what is happening to me... Sorry, but what could be the causes for this failure in filling the field ?

Ricardo Bigio,

Dear Ricardo,

The process that is responsible for sending notifications to contacts of cases reads system setting called "Customer service email" with code "SupportServiceEmail" and if this system setting is empty - the email cannot be sent since "From" field is not populated. Please fill this system setting and after that new notifications should be sent properly.

Best regards,
Oscar

Log in or register to comment