Question

How to edit a bulk email once campaign started

We started a campaign using a bulk email that had a broken link. One of my recipients alerted us to it and now we are unable to edit the bulk email because it's got a campaign associated with it. In fact, even if I removed the bulk email from the campaign, the bulk email is still locked. 

Does anyone know a way to edit the bulk email after it has been used in a campaign?

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2 comments

Dear Alex,

If you start a campaign - the trigger email that is used there cannot be changed since it is in use. You can only change the trigger email in the element of the campaign, but not the content of used trigger email. In your case you can create a copy of this trigger email, apply changes to the template and use this trigger email in the campaign.

Best regards,

Oscar

Thanks Oscar. We are taking that workaround.

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