Question

How to set the first stage of case life cycle to green color by default

I have added a few more stages to the lead stage look up. I  made the newly added stages to only display in the workflow bar and have also given them the stage number. I have a created a workflow with the newly created lead stages. By default when a lead record is created, the first stage should be set to green color. 

But for the workflow that i have created , by default the color is grey. On clicking the first stage it turns green.

Kindly help me resolve the same.

Thanks in advance

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1 comments

Hello, 

One of the possible reasons is that you have default value of lead stage set to the stage that is not the first one, please check that (http://prntscr.com/m5ek13). Also please check the lookup Lead stage and make sure that the Stage number is correct for all the stages. 

Best regards,
Dennis 

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