Question

How to verify on the site if my Sales CRM upgraded successfully?

Today, I have upgraded my sales CRM from 7.11.3.1715 to 7.12 following the below instructions..

https://academy.bpmonline.com/documents/bpmonline-update-guide-7113-712…

After Website restarting, compilation and verification, I go to login screen and still see the version 7.11.3.1715. How would I verify if the whole upgrade was successful on the site?

 

Please see the screenshot of the version after the upgrade.

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Hello,

There are two most possible reasons for the previous number display:

1. The login page is cached. To fix it you need to empty the cache of the browser.

2. The binary files of the application were not upgraded. In this case you need to restart the upgrade process from scratch.

Lisa,

I have tried clearing the browser cache, but that didn't help.

Then I am left with restarting the upgrade process again. But before I do that, I would like to know how could I get to the binary files of the application. Is there a way I could verify that the binary files of the application were still old and referring to 7.11.3?

Hi,

You get the application files from the support team. When you turn to them for the update files, you specify the version and receive the correct files. 

You should firstly delete the old version files, than copy the newer version binaries to the root directory and only afterwards run the WorkSpaceConsole to update.

Lisa,

 I got the updated files from here..

https://academy.bpmonline.com/documents/bpmonline-update-guide-7113-712…

Are there any additional files that I need to get from the support team in addition to the one mentioned in the screenshot?

Also in your above statement you mentioned to delete the binaries form the root folder. Could you please direct me to the right files in the root folder which needs to be deleted.

Yes, there are the additional files you should request as mentioned in the article:

As for deleting the files, you should remove all of them and replace them with the new ones you get from support. 

Lisa

 

Thanks Lisa, I was able to upgrade my local development CRM successfully. However I've noticied that my site is no longer in file system mode and the custom packages in Terrasoft.Configuration\Pkg was empty. 

Dear Deepthi Kurra,

File design mode settings are located in web.config. That's why after you rewrote this file during the update the system is no longer in file design mode. You should change web.config again to achieve your goal. Full article how to enter file design mode you can find here

Peter Vdovukhin,

Thanks Peter!

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