Question

Mobile Attachment Preview for Portal Users

Hi Community,

In mobile application I am getting this error "Schema CaseFile is not found" when user of type "Portal User" is previweing the attachement in Case.

Any idea how can I configure this for user of type "Portal User"? By the way for user of type "Employee" attachment preview is working fine.

 

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5 comments

Dear Fulgen,

As far as I understand you are using the marketplace application. We suggest you to approach the application developer directly via bpmonlinelabs@bpmonline.com for further consultations.
 

Best regards,

Dean

Dean Parrett,

Thanks for your reply Dean

I am not using using marketplace application, I am referring to the OOB attachments in Case (Please see screenshot below). Once you click on the attachment it will allow you to preview the attachment. This is working fine for users of type "Employee" but for users of type "Portal user" i'm getting this error "Schema CaseFile is not found" is there any configuration i need to set up? I already check CaseFie object, "Portal Users" has already access rights on it but I am still getting this error. 

Dear Fulgen,

The only suggestion we have is to debug the preview finctionality using mobile application emulator, analyze the functionality logic and implement it for portal users, since the out of the box version of the application doesn't allow portal users to use mobile app.Unfortauntely, we do not have any solution examples for this reason.

Best regards,

Dean

Dean Parrett,

Thanks Dean,

I tried to debug the preview functionality using mobile application. Both users of type 'Employee' and of type 'Portal users' has the same logic.  It is doing  select query in VwSysEntitySchemaInWorkspace object where filter is 'Name' is 'CaseFile'. This query is returning error "Schema CaseFile is not found" for users of type 'Portal Users'. Case File is already added in the List of objects available for portal users but still this error occurs. Is there any other configuration to where I need to add the 'CaseFile' schema  aside from List of objects available for portal users for this to work?

Dear Fulgen,

Since the portal users are not able to access the mobile app by default, we cannot debug the system and tell you exactly how the portal user should preview the files. Developing the mobile application for portal users purposes might be followed by multiple pitfalls. That is why this option is not available in out of the box version and we do not have any examples for the solution.

Best regards,

Dean

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