Question

Help with understanding the cause of this failed package upload

Hi,

 

I am trying to install this package I made in 7.14.1.935 to the current 7.14.2.875 and getting the installation error (log attached). Can you please help me understand why I am facing this issue?

 

2019-07-17 08:20:39,584 Loading file: BLUES_POsAndLeadsSection_19.07.17_07.20.07.zip 100%
2019-07-17 08:20:40,052 Configuration backup started.
2019-07-17 08:20:40,068 Loading packages from archive
2019-07-17 08:20:40,271 Package "BLUES_POsAndLeadsSection" loaded
2019-07-17 08:20:40,271 Loading packages from database
2019-07-17 08:20:46,053 Loading packages from database
2019-07-17 08:20:49,991 Configuration backup successfully created.
2019-07-17 08:20:50,273 Application install from file started. Application name: BLUES_POsAndLeadsSection_19.07.17_07.20.07. Code: BLUES_POsAndLeadsSection_19.07.17_07.20.07.
2019-07-17 08:20:50,273 Preparing packages for installation
2019-07-17 08:20:50,366 Loading packages from archive
2019-07-17 08:20:50,554 Package "BLUES_POsAndLeadsSection" loaded
2019-07-17 08:20:50,569 Loading packages from database
2019-07-17 08:20:54,382 Composing packages
2019-07-17 08:21:12,791 Schema "Lead" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:12,978 Schema "LeadMiniPage" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,088 Schema "LeadPageV2" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,228 Schema "LeadSectionV2" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,338 Schema "OrderProductPageV2" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,432 Schema "UsrLeadType" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,525 Schema "UsrProcess1" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,619 Schema "UsrProcess2" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,682 Schema "UsrPurchaseOrder" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,744 Schema "UsrPurchaseOrder1Page" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,807 Schema "UsrPurchaseOrder1Section" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,853 Schema "UsrPurchaseOrderFile" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,900 Schema "UsrPurchaseOrderFolder" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:13,963 Schema "UsrPurchaseOrderInFolder" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,025 Schema "UsrPurchaseOrderInTag" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,072 Schema "UsrPurchaseOrderProduct" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,166 Schema "UsrPurchaseOrderTag" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,213 Schema "UsrPurchaseOrderVisa" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,275 Schema "UsrPurchaseOrderVisaPageV2" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,322 Schema "UsrSchema1Detail" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,369 Schema "UsrUsrPurchaseOrderProduct1Page" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,541 Schema data "Lookup_LookupManager_063736d142db45f88213c124f3b88c91" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,619 Schema data "RunProcessFromDetails_8ffe030b68854e758af4ef1ee60fbec1" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,682 Schema data "SysDcmSettings_de1057634de7449d8f347b029e3283fd" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,728 Schema data "SysDetail_DetailManager_38fb2c126693445a9f1ca2307daad657" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,791 Schema data "SysDetail_DetailManager_429262820cef4d73bd92384908fdb217" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,838 Schema data "SysDetail_DetailManager_4b90a029666d4764aaaca3c3a9ab44a6" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,916 Schema data "SysModuleEdit_SysModuleEditManager_55e3eb2c355b4fe88cad57449af60329" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:14,994 Schema data "SysModuleEdit_SysModuleEditManager_6c514f14d21547f88f8ac9f52a6c3961" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,041 Schema data "SysModuleEdit_SysModuleEditManager_bf373f96f36b141033931c6f65e16a07" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,103 Schema data "SysModuleEdit_SysModuleEditManager_ce9159371ce94fec907da86ff14da431" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,119 Schema data "SysModuleEntity_SysModuleEntityManager_8958604370a8440b81357697e96051ea" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,135 Schema data "SysModuleEntity_SysModuleEntityManager_bf45ce16bbce47b78774b9023c534381" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,166 Schema data "SysModuleEntity_SysModuleEntityManager_d5bcbc9ce6f745bb9ae7a8e31084e489" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,182 Schema data "SysModuleInWorkplace_SectionInWorkplaceManager_ac48d51b05d94f5a87d13d4bdb96c79e" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,213 Schema data "SysModuleVisa_eac85cc0a5c049998272e339fe751fe8" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,307 Schema data "SysModule_SectionManager_46979cc2219047c1b568da3bcff10075" saved in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:15,307 Package "BLUES_POsAndLeadsSection" saved
2019-07-17 08:21:27,326 Added - resources in package "BLUES_POsAndLeadsSection"
2019-07-17 08:21:43,561 System.ApplicationException: Dependent package "CustomerCenterSoftkey" not found
   at Terrasoft.Core.Packages.PackageDBStorage.SavePackageDependencies(Package package)
   at Terrasoft.Core.Packages.PackageDBStorage.SaveDependencies()
   at Terrasoft.Core.Packages.PackageDBStorage.Save(IPackageContentProvider packageContentProvider)
   at Terrasoft.Core.AppInstallation.Packages.Operations.SystemPackageOperations.PackageDBStorageInternal.Save(IPackageContentProvider packageContentProvider)
   at Terrasoft.Core.AppInstallation.Packages.Operations.SystemPackageOperations.Save(IEnumerable`1 packages, PackageInstallOptions options)
   at Terrasoft.Core.AppInstallation.Packages.SystemPackageManager.Save(PackageInstallOptions installOptions)
   at Terrasoft.Core.AppInstallation.Packages.PackageZipInstaller.Install(String sourcePath, String destinationPath, PackageInstallOptions installOptions)
   at Terrasoft.Core.AppInstallation.Packages.AppInstaller.Install(String sourcePath, String destinationPath, PackageInstallOptions installOptions, IInstalledAppInfo installedAppInfo)
   at Terrasoft.WebApp.PackageInstaller.AppInstallerServiceInternal.<>c__DisplayClass8_0.<InstallApp>b__0()
   at Terrasoft.WebApp.PackageInstaller.BaseInstallerServiceInternal.InvokeWithLogging[TResult](Func`1 action)

 

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2 comments

Dear Aaykay,

There are 2 possible reasons. 

1. The discrepancies in the application versions. Basically it might be possible to transfer the packages, however it will work if the functionality was not changed in the newer version. If the new version has some changes in the configurations, most likely the package transfer will fail in errors. We recommend to transfer the packages between the same versions of the application. 

2. The discrepancies in products. As far as I see there the package could not be installed since your target application does not have the required package 'CustomerCenterSoftkey' meaning that you do not have Customer Center module. Make sure you transfer the changes between the same versions and the same products, for example from 7.14.1.935 Customer Center to 7.14.1.935 Customer Center. If, for example, you have 7.14.1.935 Customer Center and you transfer the package to 7.14.2.875 Studio - the process will fail in similar errors. 

Best regards,

Dean

Dean Parrett,

 Thanks mate! Gotcha.

Cheers.

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