Hello Community!
In one of my environments I realized, that sometimes, when a notification is sent to a user the red bubble indicating new notifications on the Notification Bell won't turn on, even when, if opened, the notification will be there.
Anyone has any idea of what could be going on? Perhaps is the notification not well configured or something happened with the Communication Panel?
Ignacio
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Dear Ignacio,
There might be a couple of reasons to it, like localization bug that influences the notification counter. Try to check if in the English localization it works fine, unless you are already using it. Unfortunately, it will not be possible to resolve this problem within the community thread. Therefore, we suggest you to contact our support team via support@bpmonline.com to conduct the investigation in your particular environment.
Best regards,
Dean