Issue with Email Server - Email Listener service is currently not available for this site
I have locally installed the creatio environment + downloaded the zip archive and setup the email service
Install and run Email Listener:
- Open the directory to deploy Email Listener on the server dedicated for the service.
- Download and unpack the archive that contains the setup files to the directory. Download the archive.
- Open the / Creatio Email Listener component directory and run the following command:
docker-compose up -d
Executed the above command. I was able to add the email account + other configuration but when I run the diagnostics, I do face the error as attached, how to resolve it?
I tried checking the Email Listener log
2023-12-14 19:18:46,098 [105] WARN NT AUTHORITY\SYSTEM Warn - mailbox account@gmail.com synchronization settings not valid
I also do not see any email listed in the notification icon -> Mail.
Creatio is able to successfully send Creatio test message email from the diagnostic page.
2023-12-14 19:13:46,080 [106] DEBUG NT AUTHORITY\SYSTEM DebugFormat - ListenerServiceFailHandler started
2023-12-14 19:13:46,080 [106] DEBUG NT AUTHORITY\SYSTEM DebugFormat - ExchangeListenerManager created
2023-12-14 19:13:46,097 [106] WARN NT AUTHORITY\SYSTEM Warn - mailbox account@gmail.com synchronization settings not valid
2023-12-14 19:13:46,097 [106] DEBUG NT AUTHORITY\SYSTEM DebugFormat - Events subscription for 882c1561-***-****-****-******** mailbox created
2023-12-14 19:13:46,097 [106] DEBUG NT AUTHORITY\SYSTEM DebugFormat - Failover synchronization of account@gmail.com started
2023-12-14 19:13:46,097 [106] WARN NT AUTHORITY\SYSTEM Warn - mailbox account@gmail.com synchronization settings not valid
2023-12-14 19:13:46,097 [106] DEBUG NT AUTHORITY\SYSTEM DebugFormat - Failover synchronization of account@gmail.com initialization ended
2023-12-14 19:13:46,097 [106] DEBUG NT AUTHORITY\SYSTEM DebugFormat - Email synchronization process for 882c1561-***-****-****-******** mailbox created
2023-12-14 19:13:46,097 [106] DEBUG NT AUTHORITY\SYSTEM DebugFormat - ListenerServiceFailHandler ended
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Hello,
I kindly request your attention to a post where a similar issue was discussed.
https://community.creatio.com/questions/exchange-listeners-806
It is also crucial to ensure that the release version of the microservice is being used (Please note that to deploy a new version of the microservice, you need to contact Creatio technical support to grant you access to the repository).
Regarding the warning "mailbox account@gmail.com synchronization settings not valid," please check that the needed folders are chosen during folder synchronization. (in case you are syncing mails from the folders)
Try stopping the mailbox synchronization in the mailbox settings and restart it by reconfiguring the synchronization parameters.
Such issues may arise due to the specifics of deploying the local environment and may depend on other factors.
The best way to ensure that everything is configured correctly is to send an email from the system.
If emails are sent and synchronized successfully, you can ignore the error as it is not related to the email sending functionality.
Best regards,
Pavlo!