Not able to raise an order from Mobile

Hello,

To process the error you get while creating the order or synchronizing the mobile app, please click on Send report button so that we will be able to get a mobile bug report and analyze it.

Best regards,

Lily

Model Name: Redmi Note 4

Platform: Android

Platform Version: 7.0

Resolution: 360x640

IsOnlineMode: true

SyncInService: false

UIVersion: UIV2

ApplicationVersion: 7.12.2

ApplicationMajorVersion: 7.12

BackgroundSyncMode: Always

ServerUrl: https://017897-sales-enterprise.bpmonline.com/

ContactId: 76929f8c-7e15-4c64-bdb0-adc62d383727

CultureName: en-US

ApplicationRevision: 3

WorkplaceCode: FieldForceWorkplace

ProductInfo: {"ProductName":"bpm'online sales","ProductEdition":"enterprise","CustomerId":"303","Version":{"Major":7,"Minor":12,"Build":0,"Revision":2702,"MajorRevision":0,"MinorRevision":2702}}

CurrentDateTime: Fri Apr 06 2018 17:53:46 GMT+0530 (IST)



Type: Terrasoft.ODataException

Message: An error occurred while processing this request.

AdditionalInfo: {"error":{"code":"","message":{"lang":"en-US","value":"An error occurred while processing this request."},"innererror":{"message":"Object reference not set to an instance of an object.","type":"System.NullReferenceException","stacktrace":"   at Terrasoft.Core.Entities.Services.ServiceContext.SaveChanges()\r\n   at System.Data.Services.DataService`1.BatchDataService.HandleBatchContent(Stream responseStream)"}}}

Stack trace: 

    at Class.showException (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:54762:42)

    at Class.defaultExceptionHandler (file:///android_asset/www/appV2/MobileApp/app/controller/BaseConfigurationPageController.js:509:24)

    at Class.onDataSavingFailed (file:///android_asset/www/appV2/MobileApp/app/controller/BaseRecordPageController.js:413:8)

    at Object.callback (file:///android_asset/www/appV2/Common/lib/SenchaTouch/sencha-touch-all-debug.js:10397:26)

    at Class.failure (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:32658:9)

    at Object.callback (file:///android_asset/www/appV2/Common/lib/SenchaTouch/sencha-touch-all-debug.js:10397:26)

    at Class.callback (file:///android_asset/www/appV2/Common/lib/SenchaTouch/sencha-touch-all-debug.js:60355:21)

    at Object.callback (file:///android_asset/www/appV2/Common/lib/SenchaTouch/sencha-touch-all-debug.js:10397:26)

    at Class.processFailedResponse (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:19582:7)

    at Class.failure (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:19713:10)

    at Object.callback (file:///android_asset/www/appV2/Common/lib/SenchaTouch/sencha-touch-all-debug.js:10397:26)

    at Object.requestItemFailure (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:35748:12)

    at Class.onRequestFailure (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:35516:12)

    at Object.callback (file:///android_asset/www/appV2/Common/lib/SenchaTouch/sencha-touch-all-debug.js:10397:26)

    at Class.<anonymous> (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:35752:10)

    at Object.callback (file:///android_asset/www/appV2/Common/lib/SenchaTouch/sencha-touch-all-debug.js:10397:26)

    at Class.callFailure (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:36673:7)

    at Class.<anonymous> (file:///android_asset/www/appV2/Common/Terrasoft.Mobile.Combined.js:36660:12)

    at file:///android_asset/www/appV2/Common/lib/datajs/datajs-1.0.3.js:282:13

    at XMLHttpRequest.xhr.onreadystatechange (file:///android_asset/www/appV2/Common/lib/datajs/datajs-1.0.3.js:1053:25)

 

Hello,

It seems that there are some errors in configuration. I recommend you to go to System designer -> Advanced settings -> Configuration and Compile all items. Then fix the errors if some occur. We also recommend to make sure that the details you added in the Mobile application wizard are added correctly. 

Best regards,

Lily