Creatio calculates the number of opened emails using the “pixel” tracking method. Is Creatio is doing something regarding privacy changes that block the pixel that allow Creatio to know if the email was opened or not? Is there a roadmap for this?
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Khalil Guliwala,
Please be informed that the articles you shared above are still relevant, however, there will be some changes in the Creatio version 8.0.5, so stay tuned and wait for the release notes to get more information on the topic.
Also, I'd like to bring your attention to the fact that the tracking method you mentioned is the mailbox provider's functionality and not Creatio's, therefore we have no impact on the way their system works.
Best regards,
Mira
Hello,
Please specify what provider you use. Also, can you elaborate on the matter and explain in detail if you have any specific concerns, and what possible vulnerabilities exactly you have in mind?
Best regards,
Mira
Mira Dmitruk, the client is asking about cookies/pixels and the cookie apocalypse (a very complex topic). Essentially, they wanted to know if Creatio had any best practices or information on how the Creatio platform is going to handle lead tracking and email opens/clicks in this new digital world. Is the information in these Creatio academy articles still valid? https://academy.creatio.com/docs/user/marketing_tools/website_tracking/…
https://academy.creatio.com/docs/user/crm_tools/landing_pages_and_web_f…
thanks
Khalil Guliwala,
Please be informed that the articles you shared above are still relevant, however, there will be some changes in the Creatio version 8.0.5, so stay tuned and wait for the release notes to get more information on the topic.
Also, I'd like to bring your attention to the fact that the tracking method you mentioned is the mailbox provider's functionality and not Creatio's, therefore we have no impact on the way their system works.
Best regards,
Mira