Save Printable business process element doesn't create PDF
Hi,
I am using the "Save Printable" business process element ('Save printable' process element | Creatio Marketplace) to create a printable and attach it to an Order as a PDF, but instead, it always creates a word document. Here is a video to show the issue: https://www.screenpresso.com/=q6LEd
The process runs with no errors, but instead of creating the PDF, it creates a Word doc.
Is there a missing parameter here or something that needs to be set to generate the document in the format needed?
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I am not certain but there was an update from Creatio last year that removed the PDF function from Printables. Already existing Printables were still able to be converted to PDF, but new printables would not be able to. I am not sure if the Marketplace addon uses a distinct function to convert to PDF or uses what Creatio was using. I have used this element before and it worked but the Printable object may have been created before the Creatio patch that changed this function.
I am not certain but there was an update from Creatio last year that removed the PDF function from Printables. Already existing Printables were still able to be converted to PDF, but new printables would not be able to. I am not sure if the Marketplace addon uses a distinct function to convert to PDF or uses what Creatio was using. I have used this element before and it worked but the Printable object may have been created before the Creatio patch that changed this function.
Hello Rommel, Reid,
The “Save Printable” business process element uses the base functionality for generating printables.
Reid is absolutely right that Creatio products enable generating only the .docx files at the moment. The same refers to the add-on.
Hope this helps.
Have a good day!
Hello,
Any alternative to convert the word document to PDF or any fix to use the "Save Printable" business process element only for the conversion for the latest Creatio version?