As far as we know and actually do, one user can assign the task to another. For this purpose there is a notification to the case author and separately to the responsible person. We want to clarify if it is possible to add one more assignee and that the notification of the task will be sent to the all of them. When we add our employee to the participants, he is not notified about this in any way. Could you please explain the logics and what we are doing wrong?
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Dear Morty,
Please, check the business-process "Send email to case assignee" as it is how the Case assignee is being notified.
There you will see the elements "Read case data", "Read owner data" and "Add email notification data".
If you add a custom column to the Case you can create 2 more elements to read this column and then via formula put them into notification. You need to set it up using 2 parameters and formula should be like [parameter1]+";"+[parameter2] as the email recipients should be separated by ;
With best regards,
Oliver