[Webinar]: Delivering customer experience excellence to win the battle for the 21st century customer, October 20, 11:00 AM EDT

Join our upcoming CRM Best Practice Webinar “Delivering customer experience excellence to win the battle for the 21st century customer " on Thu, October 20, 11 am EDT

During the webinar, Paul Greenberg, one of the most regarded CRM experts, frequently referred to as “The Godfather of CRM” will share his insight on critical aspects organizations need to consider while designing their customer experience strategies to effectively meet the needs of ever-demanding customers, and provide engaging customer experiences. 

According to a recent study, by 2020, customer experience will overtake price and product as the key brand differentiator. Another research study revealed that 86% of customers are ready to pay more for a better customer experience.

During this one-hour webinar, Paul Greenberg will explain why top-performing companies invest in customer experience and how this helps them close the gaps in performance, personalization and trust.

Register for the webinar to hear best practices and real-life insights from the CRM luminary. In addition to being the author of the best-selling CRM at the Speed of Light, which is called “the bible of the CRM industry”, Paul Greenberg is Managing Principal of The 56 Group, LLC, a consulting firm, focused on CRM and Social CRM strategic services.

Paul is considered a thought leader in CRM, having been published in numerous industry and business publications over the years. 

Register now!