Question

WebSocket connection failed

Hi,

While trying to config websocket on our dev environment, encountered with below error message:

WebitelVerto.js:3396 error logging in, request id: 3
WebitelVerto.js:3229 Error:  {code: -32000, message: "Authentication Required"}
WebitelModule.js:1490 ---------VERTO onWSLogin----------
WebitelModule.js:16 ========WebSocket Status========
WebitelModule.js:17 Status: 3
WebitelModule.js:1586 WebSocket conection closed
all-combined.js:2066 2017-08-31 11:37:19,0819 [Telephony] "Disconnected"
WebitelModule.js:1563 Host: href="wss://ru1-webitel-app.bpmonline.com:10022">wss://ru1-webitel-app.bpmonline.com:10022>
WebitelModule.js:1493 ---------VERTO onWSClose----------
ViewModule.aspx#IntroPage/EnterpriseIntro:1 WebSocket connection to 'wss://ru1-webitel-switch.bpmonline.com:8082/' failed: WebSocket is closed before the connection is established.
WebitelVerto.js:3285 Closing Socket
WebitelModule.js:1493 ---------VERTO onWSClose----------
WebitelVerto.js:3285 Closing Socket
WebitelModule.js:16 ========WebSocket Status========
WebitelModule.js:17 Status: 1
WebitelModule.js:1603 WebSocket connection opened
WebitelVerto.js:3229 Error:  {code: -32000, message: "Authentication Required"}
WebitelVerto.js:3229 Error:  {code: -32000, message: "Authentication Required"}
all-combined.js:2066 2017-08-31 11:37:31,0831 [Telephony] "Disconnected"
all-combined.js:605 Reconnect timer is set. Next reconnect will start after 25 seconds.
all-combined.js:2066 2017-08-31 11:37:31,0831 [Telephony] ======================================= Error =====================================

 

The setup was done following the academy link : :https://academy.bpmonline.com/documents/service-enterprise/7-10/websockets-setup#CSH_1 

If anyone has faced this issue before, kindly assist.

Thanks
Anupama 

 

File attachments

Like

2 comments

I am also having a similar issue.  Can someone help resolve?  

Show all comments