Please note that it should synchronize the emails sent from Gmail and something must just not work right. It's better if you register a case for our support team and describe the problem there, as we will need to check the issue more closely and it can't be resolved here on Community.
Probably, I've described my case not so precisely.
Our managers sometimes send emails from Creatio. In this case everything works fine - they see these emails in both places - in Creatio and Gmail (as sent items)
But sometimes they send emails to Customer directly from their Gmail (not from Creatio). So, our task is to get these emails as Outgoing to Creatio as well.
We have configured as standard Gmail mailbox.
We synchornize the whole email box. Also tested to work with specific folder - have the same result.
This is in both - Creatio cloud and On-premise.
I am afraid, this is standard functionality, so I am looking for option to improve it.
We have a use case where we need to send outgoing Emails from business processes through an generic SMTP Email server (Not an email service provider like Office365 etc). We have the IP , port number and service credentials of the SMTP server. Find below a few questions we would like get clarity on -
1. We understand that the typical way would be to add the SMTP Server in the Email providers lookup, create a mailbox for a valid Email account attached to the Email server and use it in the Email process element in the Business process designer. We suspect that the SMTP server we are dealing with is a generic one setup on the client's premises and not that of an actual Email service provider like Office365. Is there a way to send Emails through this SMTP server without having to explicitly create a mailbox for it?
2. We notice a few System variables related to SMTP like 'SMTP Login' , 'SMTP Username' etc. Where are they used and what are they meant for? Can these be used to send outgoing Emails through SMTP without explicitly creating a mailbox?
1) It doesn’t matter what kind of email server you are using, the main thing is that there should be a connection between IIS and this mail server. In case they are both local, then this will work.
The most correct way is the most obvious: you add a mail server and use standard elements of business process.
2) The 'SMTP Login' , 'SMTP Username' etc. settings are prohibited to use, they are needed for system core functionality.
