Change duration from seconds to minutes (In Contact Center -->Calls)

Hello Ganesh,



There is no out of the box functionality that allows you to change duration from seconds, to minutes. However, it is achievable through the development.



Approximate implementation algorithm:

1. Create replacing object

2. Add decimal column that will contain duration in minutes

3. Publish object and update database structure

4. Create a new class where value of new column will be set.

Idea is to convert the value from the Duration field to minutes from the c# code.

After that, you will be able to display duration in minutes as well as duration in seconds.



I recommend to use entity event layer where OnSaving method should be overridden.

https://academy.bpmonline.com/documents/technic-sdk/7-13/entity-event-layer



Regards,

Alex