Hello everyone,

In our invitation e-mail, we have set the font color to "black" and the background to "light blue".
If the invitation is now opened in Outlook with Office Design "black", the font is automatically changed to "white".

However, the font color should still remain "black".


Can anyone help me with this problem?

 

 

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Hello, 

Does this issue occur only when the  Outlook Office Design is  "black"?

I have the Outlook Office Design color "dark grey". There is no problem with the font color here.

 

Only the Office Design color "black" and "Apply system settings" are changed.

Franziska Tiefengraber,


Possibly,hen O wutlook's "Black" Office Design is applied, it prioritizes high contrast between text and background for better readability. Since your background is "light blue," the default behavior is automatically changing the font color to "white" for optimal contrast.


Please try the following solution: 
Disable Automatic Color Adjustment:

  • In Outlook, go to File > Options.
  • Click on the General tab.
  • Under Personalize your copy of Microsoft Office, select the Office Theme as desired (e.g., Colorful, White).
  • Crucially, check the box next to "Never change the message background color."
  • Click OK.
     

This setting prevents Outlook from automatically adjusting the font color based on the background, ensuring your black font remains.

Thank you very much for your help!

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Hello community, 

I want to test sending an email function in Trial site

Can it possible?

Thanks 

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Hello,

 

It is possible to send the emails from the trial version of the site.

However, you have to set up the app password on the Google side.

 

Detailed information can be found here: https://support.google.com/accounts/answer/185833?hl=en

 

Happy to help!

Hi Hanna Skalko,

According to the two pictures I posted above, I turned off feature 2-Step Verification, then entered my email and password (I went to Google and login Email to confirm that both are corrected). However, Trial reports an incorrect email or password error.

It is not possible, is it?

Đặng Văn Chức,

Many email services no longer allow basic auth ad instead require OAuth. To use gmail in a trial you must:

  1. Turn on 2-step verification
  2. Set up an app password (only allows you to do this if 2-step verification is on)
  3. Use the app password for the password when adding the account to the trial

Ryan

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Hi there - I'm trying to figure out where to put this schema in Creatio configuration to allow for a button in mobile.  I've found this article but it isn't clear how/where to apply this:

 

https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/mobile-development/customization/freedom-ui/customize-page/references/common-components

 

Thank you!

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Hi!

Please contact our support team at support@creatio.com and describe your situation to us. We will be happy to help you. 

Best regards,
Anton

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Hi, all!

 

Could anyone clarify, do user's access rights depend on the order in which organizational roles are added on the detail of the user's form? I mean is it important if I add organizational roles for one user in the order

Role1

Role2

Role 3

and for another user in the order 

Role 2

Role 1

Role 3

 

And give them the same functional role (only one)?

 

I'm asking because now those two users can see different amount of the records of the same object and the only difference in their rights is that order.

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Hello!

 

Please note that order of organizational roles in the details does not affect anything. So do not pay attention to it.

In case users see different amount of the records, please recheck object permissions and make sure that they are granted for both users.

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Hi. 

 

Can you help me to know if there is a way to add more options to this menu? 

I add new results in the lookup, but those options don't appear here. 

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You can add/modify those in the Activity results lookup. However, those values are tied to specific Activity categories. If you select a row in the Activity results lookup there's an icon you can click to define which Categories it is for - see https://share.customerfx.com/QwuoY8RK

Ryan

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Is it possible to set the value of a System setting which has the "Save value for current user" setting enabled for a specified user from C# code, e.g. from a script task? I've found the below code for setting a System setting, but presume that if the checkbox for the above is selected, then it will only set the value for the current user (or the System User if running in the system context):

var settingCode = Get<string>("UsrSystemSettingCode");
var value = Get<string>("UsrSettingValue");
Terrasoft.Core.Configuration.SysSettings.SetValue(UserConnection, settingCode, value);
return true;

 

We need to be able to set the per-user system setting for a specific user (determined by data in the BP in our case) but looking at the (always hard to find) API documentation, it doesn't seem like there's an overloaded version of SetValue that allows you to do so as a specified user - except possibly one that is marked as being deprecated in a much older version:

 

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Inside the Contact object, I need to show data from a related object: New Custom object.

How can I show this related data on the "Additionnal information" custom tab?

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This was not yet resolved
 

Hello,

 

You can add an Expansion Panel. Link

 

After that, add a List component by specifying the necessary object in the 'Object' field in the settings. Link.

 

All information about configuring in Freedom UI is available here.

 

Hello Anastasia, I followed your steps but when I run the Client 360 page to see the result, the new tab does not appear.

How can the IDeas ID = Contact ID? It does not make sense , but it seems like the only choice available...

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I created new App "NewIdeas"

I am putting a business rule based on a "Status" criteria in place but it will not work correctly: In all cases , the Tab "Completion" remains hidden.

Tab hidden rules (see below)

 

 

 

Tab show rules (see below)

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Issue was resolved by chaging the logic to: Equal to Other statuses, Save, Save, exit - Login and restart the app.
Solution to Show/Hide problem

Hello,

 

We see that you have already created a case regarding this issue directly for our support team and we will process the request in that case.

Good!

Where is the boundary between official Support ticket and the end-user community?

Issue was resolved by chaging the logic to: Equal to Other statuses, Save, Save, exit - Login and restart the app.
Solution to Show/Hide problem

This issue is resolved.

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A user with an eye for detail has noticed that when a new case is created and the Contact added and the record saved a feed message that states the contact posted in the case appears.

 

This only happens it appears on a new record, if the contact is subsequently changed there is no message.

 

Is there any logic to this, or is there a way to stop this message (I cannot see an obvious business process that is responsible)?

 

Thanks,

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Hello,

We've made changes in the product so that when you write a message to create a case on the portal, it now shows up in a feed along with the case description. This happens due to a process called "CreateFeedMessageFromCaseDescription."

If you prefer, you can turn off this feature.


 

Hello,

We've made changes in the product so that when you write a message to create a case on the portal, it now shows up in a feed along with the case description. This happens due to a process called "CreateFeedMessageFromCaseDescription."

If you prefer, you can turn off this feature.


 

Bogdan,

Thank you :)

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Question

Do we have an overview when the data enrichment will be available on Freedom UI for the contacts and for the accounts ?

 

Roadmap is not telling anything about this feature.

 

Thanks in advance,

Franck

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Hello,

 

We have registered an idea and forwarded it to our R&D team for further review and implementation in one of the upcoming releases.

Unfortunately, we do not have an exact ETA for this feature.

 

Best regards,
Yuliya

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