Hello Solem,

The emails on the timeline are only visible to the users, who have access to the 'can read/edit any data' operation permission.



Best regards,

Bogdan

Bogdan,

I saw the option and the Object "Activity" already has the user's role and Create/Edit/Delete are already check.



Regards.

Solem A.

Solem Khan Abdusalam,

Please find more information here.



Best regards,

Bogdan

Bogdan,

Work's like magic!



Thanks,

Solem A.

Hi Khalil!

If you have bulk emails in mind, there is a possibility of adding dynamic content to templates and filling it with the text in different languages based on parameters.

Please refer to the following article on the Academy.

If not, could you please elaborate a bit on your task?

Hello,

We see that you have also registered a case directly for our Support team and we are already working on it so we will update you on the problem in that case.

Regards,

Mira

Hi,

we also experience the same problem with an on-premise installation in version 8.0.3.

Is there already a solution available?

Thanks,

Robert

Robert Pordes,

We kindly recommend updating the Email Listener service to resolve the error of verification on the diagnostic page.

Could you provide us with the information on where you deployed for the Email Listener service (Kubernetes or Docker)?



Also you are adding gmail mailbox to the system and it require a few additional steps due to Google security policy.

There are 2 possible ways to add the mailbox to the system:

1. Enable 2-Step Verification for the mailbox, generate the App password from the appropriate Google account and add the mailbox to the system.

2. If you are using Gsuite, you can configure your own app on the Google's side for authorization through the Oauth.



1. Using the App password.

There is a need to perform the below steps:



1) Create a copy of the mailbox provider GMail

2) Disable the system setting with code "UseGoogleSharedApplication"

3) Created password for the external programs on the GMail's side as described here: https://support.google.com/accounts/answer/185833?hl=en

4) Use password from p.3 while adding the mailbox with the help of copy of the mailbox provider from p.1. 

Login and password for the mailbox will be used inside Creatio system, not GMail. 



2. Create your own program on the Gsuite side.

It's a bit more complex variant, as there will be a need to perform the corresponding setting both through Gsuite and in the app.



1. Please perform the setting on the Gsuite's side as described here: 

https://academy.creatio.com/docs/user/setup_and_administration/base_integrations/google_mail_contacts_and_calendar/register_with_google_workspace/register_creatio_application_in_gsuite

In p.5 you need to choose "Gmail API" and complete the settings on receiving ClientId and Client Secret.

2. Populate the values for the mailbox provided with the received keys in "OAUTH2.0" type of authorization. 



Best regards,

Bogdan

Hi Community!

We have solved this issue, by using the new version of the docker image called emaillistener (bpmonline/emaillistener Tags | Docker Hub)

This has to be changed in the docker-compose file for the ListenerAPI and ListenerWorker service.

Another change is the port mapping for the ListenerAPI. It has to be 10000:8080 instead of 10000:80.

Also, there is an error in the definitions.json file, which is used in the rabbitMQ container. The vhosts part has to look like this:

"vhosts": [
    {
      "name": "/"
    },
    {
      "name": "ELhost"
    }
  ]

I have created a case and Creatio promised to update the academy article accordingly.

BR,

Robert

Have you looked in here?

keith schmitt,

Yes, in both - Incoming and Outgoing 

Hello,

Please note that it should synchronize the emails sent from Gmail and something must just not work right. It's better if you register a case for our support team and describe the problem there, as we will need to check the issue more closely and it can't be resolved here on Community.

Best regards,

Mira

Hello,

How is your mailbox configured ?

Did you synchronize the whole email box or only a specific folder ?

Furthermore, is the Exchange Listener micro-service running ?

Are you on a Creatio cloud instance or On-Premise instance ?

Thanks for the clarifications.

Jonathan

Hello! Thank you for your questions



Probably, I've described my case not so precisely.



Our managers sometimes send emails from Creatio. In this case everything works fine - they see these emails in both places - in Creatio and Gmail (as sent items)



But sometimes they send emails to Customer directly from their Gmail (not from Creatio). So, our task is to get these emails as Outgoing to Creatio as well.  



We have configured as standard Gmail mailbox.

We synchornize the whole email box. Also tested to work with specific folder - have the same result.

This is in both - Creatio cloud and On-premise.

I am afraid, this is standard functionality, so I am looking for option to improve it.

Thank you!

Hello Per,



I consulted with our R&D team and this is not a mistake, but expected behavior.

It's just that we have two versions of templates in the system (GRID - the old content designer with a drop-down menu on clicking on the button from the case; and MJML - the new content designer on mjml, where clicking on the button activates the panel on the right of the template settings).

From now on - all new templates are opened in the new designer and the template settings panel is opened right away by default, that is why it feels like the button is not working.



Also, please note that template alignment functionality is not available in the new content designer, that's why this menu is missing.



I hope my explanations were useful to you.



Best Regards,

Dan

Hello Dennis, sorry for the very late response. I have conveyed this to the customer and they now understand that all text will be centered in the future due to this new designer. 

Thank you for investigating this.

/Per

Hello John, 

Please write an email to support@creatio.com, as your case needs to be analyzed individually. 

Best Regards, 

Igor

Done.  Request #SR-01139268

Hello Anitha,

Kindly contact our technical support team at support@creatio.com for us to take a closer look at the issue.

Thank you,

Anastasiia

Hello,

Unfortunately, there is no such functionality in our system to export dashboards.

We have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority.  

Thank you,

Artem.

Hello Jonathan,

The synchronization service is required to manage emails in Creatio .NET Framework and .NET Core since version 7.17.2. This article covers the deployment of Exchange Listener synchronization service for Creatio on-site.

Best regards,

Bogdan

Bogdan,

How were the emails managed without the Exchange Listener before the versions 7.17.2 ? 

Does your answer mean that after the version 7.17.2, any synchronization with an email service is impossible without having the Exchange Listener Service installed on the environment ?

Many thanks for these clarifications.

Best regards,

Jonathan

Jonathan Quendoz,

There was another application infrastructure before version 7.17.2.



Yes, now the synchronization with an email service is impossible without having the Exchange Listener Service installed on the environment.



Best regards,

Bogdan