Dear Anupama,

Thank you for your question!

You have taken the correct steps to resolve this issue:

1. Published the Contact object (you would also need to publish the last changed schema of the page and\or the registry, e.g.: ContactPageV2, ContactSectionV2);

2. Save those schemas;

3. Compile the instance;

4. Clear the browser`s cache;

5. Make sure that you are using the latest browser version. If not, please update the browser, clear the cache.

Hope this helps!

If not, please make sure to submit a ticket to support@creatio.com

Thank you!

Regards,

Danyil

Dear Jonathan,



Is it possible to create a case for our support team so we can check on this matter?

Just send an email to support@creatio.com and describe the issue.



Thank you in advance.



Best Regards,

Ivanna.

Creatio does not like it when the UsrName is changed. You will need to change it back. You can change the title, but you cannot change the Name. You can, however, not use it. If you create a new String, you can change the Displayed Value in the Advanced Settings for the object to the new String you made. This changes the blue links to the new string instead of the UsrName.

Reid Burger,

Thanks for clarification.

I also would like to know if I can change the Required - At application level to No for UsrName.

RAMNATH SHARMA,

It is fine to change properties like required at application level to no. If the field is being used as the display value (like the name field) then having it blank would mean nothing would show in a lookup (if its used as a lookup somewhere). 

BTW it's usually a good idea to not rename column or object names and only change the titles once they're created. 

Ryan

Ryan Farley,

I changed back the names to UsrName using section wizard (which I later realized shouldn't have changed them back). Then I compiled the current workspace from Advanced settings to see if still any error occurs. 

Here are some screenshots

Now The errors are because I changed back the name to UsrName, it says that the old Name - UsrClaimant don't exist.

I also opened the source code where these errors were pointing to - 

But I can not edit the source code in Cloud demo instance.

Is there any way to change the source code or any process to correct these source codes?

Ramnath

Hi Ramnath,



As Reid mentioned, we do not recommend to change the name after the section being created.



If such an issue appears you can simply generate source code for all objects that are mentioned in compilation errors and compile modified items. If all necessary items were not removed this should fix the issue



Thank you.

Bohdan Zdor,

Thanks. I will definitely try this out.

Hello Ramnath,

rootEntitySchemaName is the name of the parent object. This is likely the object for the page where the detail is located, so if the detail is on the Account page, this would be Account

rootColumnName is the name of the column on the detail object that relates it to the parent object. In the example of being on the Account page, this would be the name of the column on the detail object that is the account lookup, such as UsrAccount

relatedEntitySchemaName is the name of the object you're looking up to add to the detail. So, if the lookup is looking up contacts, this would be Contact

relatedColumnName is the name of the column on the detail object that the result from the lookup is stored in. So in the example of looking up contacts, this would be a contact lookup on the detail object, such as UsrContact.

Maybe this article will help? https://customerfx.com/article/adding-to-a-detail-from-a-lookup-in-crea…

Ryan

Ryan,

Thanks for helping me out.

Please guide me in this situation more.

Overview of whole scenario

I created a custom detail in a custom section.  I have created a Section Contacts (neither base object nor replacing object, It is custom made) and Clients Section. Clients section has a detail Contacts. The detail's object name is the Contacts section.

Section Page - UsrClients

Detail object - UsrContacts (has lookup of UsrClient for connecting record to UsrClients with other inherited columns present in UsrContacts)

Now the name will be

rootEntitySchemaName - UsrClients (section page object name)

rootColumnName - UsrClient  (the referencing lookup present in UsrContacts)

relatedEntitySchemaName - UsrContacts (Section page from where records will be read)

relatedColumnName - UsrContact (lookup present in detail)

Now the problem is how can I create a lookup pointing to the same object on which detail is build.

Lookup points to UsrContacts and detail is also created on UsrContacts.

RAMNATH SHARMA,

The detail should be a separate object. Like in the example on the academy, OpportunityContact object on which the detail is built on contains Opportunity and Contact columns. In your case, you would need to create a separate object for the detail that would contain UsrClients and UscrContacts columns, and build the detail on this object. 

Dennis Hudson,

Yes, you are right. I have created a new object with 2 looks fields to add this functionality. And it works.

Thanks

Make following pages to use the main page as the parent.

Kirill Krylov CPA,

Thanks Kirill, on the source code? is there any where to do this, because I did it, but have a lot of problem to recognize the change, like Compile All to work!, could you be more specific, please?

Dear Julio,

In order to implement the required functionality you should do the following:

1. Create a main page schema that should contain a common functionality for all other pages.

2. When creating any other edit page, use the main page schema as a parent https://prnt.sc/s4h2pq

As a result, the functionality of the main page is available for all edit pages that have this page as a parent.

You can look at how any section page is implemented as an example. For example, the "AccountSecitonV2" schema has the "BaseSecitonV2" schema as a parent https://prnt.sc/s4h7a1

Best regards,

Norton

Norton Lingard,

Hello again

This doesn't works. What's wrong?

I create several pages on accounts, for example, please see at http://prntscr.com/tyf89k

Later go to the source code schema and inherits from the base one, see before at http://prntscr.com/tyfaq8 and after change the parent page at http://prntscr.com/tyfbnh

Clear cache, reloads http://prntscr.com/tyfev7

Open the account page and nothing http://prntscr.com/tyfgd7

Also I logout, clear cache, login and also nothing, even I compile all and nothing.

Go to section wizard opens page config and the parent page it's ok, but doesn't get the page I need, just an empty one http://prntscr.com/tyfhut

But if I click, for example on Source code and again on Page, magically I get what I want, but still doesn't work, because if I go back to Section Wizard and save, the page doesn't save the changes see at the following video in https://share.vidyard.com/watch/bFEFaUVYPMKVBiSVdgjSDJ?

Thanks

Julio.Falcon_Nodos,

We are glad to inform you that starting from 7.16.2 version you can now copy a section record page and customize it as a separate page. Please find more information about it in the article by the link below (the “USER CUSTOMIZATION TOOLS” chapter):

https://academy.creatio.com/documents/creatio-release-notes-7-16-2

Best regards,

Norton

Norton Lingard,

Hi Norton, doesn't works, if fails. Did you try?, Support inform to me it's will be resolved on 7.16.4. For this reason I need to understand the "old way"

Julio.Falcon_Nodos,

I have just tried to copy one page to another and it worked perfectly on my local instance with 7.16.3 version. Therefore, please consider using this functionality instead of using the old solution.

Best regards,

Norton

Hi!

I would recommend you to contact support and request mobile emulator - you will be able to check errors from the console and see network responses. It will help you to find more details about this issue. 

Dear Julius,

It seems like the section object did not save the changes correctly. Try to do the following:

1. Go to the system configurations in the advanced settings. http://prntscr.com/phqih3 & http://prntscr.com/phqiqe 

2. Update the database structure 

3. Generate the source code for all items

4. Compile all items.

It may take some time to perform the last 3 steps. Once you are done, try to clear your browser cache and see if the issue is resolved. If the captions are still missing, please approach our support team via support@bpmonline.com so that we could investigate this problem in your particular environment.

Best regards,

Dean

It works. Thanks Dean!

It's hard to say due to lack of information. The correct way of transferring a package between different versions is upgrading the dev application, then transferring the package. The upgrading and the transferring should not throw any exceptions. If they threw, please save installation/upgrade log and restore the application database from backup. 

Hi Eugene,

The package was transferred using git. 

The exception also happens when I open the wizard on any unmodified pages. 

The problem seems to be getting worse though, so I will recreate the environment again.

Is there anything special I am supposed to do to enable the /0/rest endpoint?

Hmmm, something else must be going on. I have set up a completely new environment and I can't even log in anymore. It gives a 404 when trying to locate the AuthService.svc.

Jonas Van der Aa,

Please restore the application from backup and It should work if it worked before. Please use transferring changes via packages (right click on a package -> export package, installed applications -> install from file). This way the system will control the installation. If you use GIT then you have to control everything and resolve all conflicts on your own.

Hello Eugene,

I have tried this, but now the package does not export to the file system so I cannot work on it and submit my changes to git.

I don't have a problem manually resolving the conflicts, if only the software would tell me what they are. The endpoint I mentioned in my original point is an OOB endpoint that suddenly stops working after I import the package from disk (after git clone).

Jonas Van der Aa,

If you work with GIT and in the file system then you have to control everything on your own. The system will not tell where an issue is. 

A version control system such as GIT or SVN can be used only for transferring changes between dev environments that certainly should be on the same version.

If you're transferring the package to a pre-production or to a production application, then please use package import/export functionality without development in the file system.

As for now, please restore the application from the backup that was created when the application worked properly, then disable development in the file system, make sure that it's possible to make changes in the package and compile the system. Then please feel free to enable the development in the file system again. 

For anyone stumbling upon this later. The Terrasoft.Configuration solution in 7.14 contains extra packages out of the box that I had deleted before setting up git and cloning my own code. This had caused the problem.

I fixed it by copying just the package code into the existing Configuration solution's Pkg folder.

Hello,

We strongly don't recommend to delete any sections or objects since they are connected to other system entities and deleting of them can cause errors. Instead of deleting you can hide unnecessary sections, it's described in this article  https://academy.bpmonline.com/documents/administration/7-13/workplaces-setup.

Best regards,

Anastasiia